Refund Policy

Thank you for shopping with Materialox. We value your satisfaction and want to ensure that your shopping experience is hassle-free. Please take a moment to review our refund policy outlined below.

1. 30-Day Return Policy

   We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Eligibility for Returns

   To be eligible for a return, your item must meet the following criteria:

   – It must be in the same condition that you received it.

   – It must be unworn or unused.

   – It must have all original tags and labels attached.

   – It must be in its original packaging.

   – You’ll need to provide the receipt or proof of purchase.

3. Initiating a Return

   To start a return, please contact us at [contact@materialox.com]. Please note that returns should be sent to the following address: [INSERT RETURN ADDRESS]. Items sent back to us without prior return request will not be accepted.

4. Damages and Issues

   Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, please contact us immediately. We will assess the issue and make it right.

5. Exceptions / Non-Returnable Items

   Certain items cannot be returned, including:

   – Perishable goods (such as food, flowers, or plants)

   – Custom products (special orders or personalized items)

   – Personal care goods (such as beauty products)

   – Hazardous materials, flammable liquids, or gases

   If you have questions or concerns about the return eligibility of a specific item, please reach out to us.

6. Sale Items and Gift Cards

   We regret that we cannot accept returns for sale items or gift cards.

7. Exchanges

   If you wish to exchange an item, the fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

8. European Union 14-Day Cooling Off Period

   If you are shipping merchandise into the European Union, you have the right to cancel or return your order within 14 days for any reason, without providing justification. The same return eligibility criteria apply: the item must be in the same condition as when received, with all tags, in its original packaging, and you must provide a receipt or proof of purchase.

9. Refunds

   We will notify you once we’ve received and inspected your return and inform you of the refund’s approval status. If approved, your refund will be automatically processed to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.

10. Contact Us

   If more than 15 business days have passed since we approved your return and you have not received your refund, please be in touch with us at contact us page  or  contact@materialox.com .

If you have any further questions or concerns about our refund policy, feel free to reach out to us. We’re here to assist you in any way we can. Thank you for choosing Materialox for your shopping needs!